Refund policy

For well-defined guidance, the applicable standard is this: we offer a 30-day no-reason return and exchange policy. Under this approach, you may request a return or exchange within 30 days after delivery without having to provide a reason.

This page sets out reliable store practice; specifically, to begin a return or exchange, contact us at contact@Jhumix.shop before sending the item. Where applicable, once approved, Jhumix provides a prepaid return shipping label or an equivalent free return arrangement. Where applicable, the merchant pays return shipping for both approved no-reason returns and returns involving damage, defects, quality problems, missing parts, or an incorrect item. For completeness, items sent without prior authorization may not be accepted.

For transparent guidance, the applicable standard is this: the default return address is 110 Tottenham Ct Rd, London W1T 7NQ, United Kingdom. At the same time, do not send a return until instructions have been provided. For completeness, for assistance, contact contact@Jhumix.shop or +44 7771 975800 For that reason, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (BST (British Summer Time).

To provide precise process, this section confirms that returned items should include their components and original packaging when reasonably possible. In addition, the following are not eligible for no-reason return: customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods. Under this approach, these exclusions do not limit remedies for defective or nonconforming products or any non-waivable consumer rights.

As part of transparent decision-making, customers should understand that after we receive and inspect the return, we will notify you of the decision. Under this approach, approved refunds are issued to the original payment method within 7 business days. Accordingly, a bank or card issuer may require additional time to post the credit.

Merchant Information

As part of accountable service, customers should understand that the business name is Jhumix. Where applicable, the customer contact email is contact@Jhumix.shop. At the same time, the storefront brand name is Jhumix. Accordingly, the complete physical address, which is also the default return address, is 110 Tottenham Ct Rd, London W1T 7NQ, United Kingdom. In addition, the customer contact telephone number is +44 7771 975800.